Who we are
The UK operation is PRASAD INC LTD trading as Omni Terrain, , registered at 19 Stones Avenue, Dartford, England, DA1 5GS.
Customer support: support@omni-terrain.com.
UK Terms & Conditions
These terms explain the UK business identity, product information, pricing, order formation, payment, delivery, cancellations and customer support.
Products
We sell physical vehicle and campervan equipment. Product pages identify the product, supplier or manufacturer reference, key specifications, dimensions where relevant and the advertised price.
Customers are responsible for checking compatibility and fitment before permanent modification or installation.
Prices & VAT
UK consumer prices are shown inclusive of VAT unless clearly stated otherwise. Delivery charges, if applicable, are shown before payment. We may correct obvious pricing or description errors before accepting an order.
Payment
The UK website provides an on-site cart while secure direct card checkout is being enabled. When card checkout is active, payment will be processed through the secure payment method presented on Omni Terrain, which may include Stripe or another approved payment service provider.
Never send card details by email. Orders placed independently through an external marketplace use that marketplace payment flow.
Order acceptance
Submitting payment or an order request does not require us to supply an item where stock is unavailable, a material pricing error exists, delivery is not possible or fraud/compliance checks prevent fulfilment. A contract is formed when the order is accepted or otherwise confirmed in the applicable checkout/order record.
Delivery
Delivery method, cost, destination eligibility and the current estimate are provided before payment or in the applicable marketplace checkout. See the UK Shipping & Delivery Policy.
Cancellation, returns & refunds
UK consumers may have statutory cancellation and return rights for distance purchases. Our process and timing are explained in the Returns, Refunds & Cancellation Policy. Nothing in these terms limits mandatory consumer rights.
Faulty goods
Goods should match their description and meet applicable consumer-law requirements. If a product is faulty, damaged, incorrect or materially not as described, contact support promptly so the appropriate remedy can be reviewed.
Third-party services
Marketplaces, payment processors, carriers and fulfilment providers may have their own terms governing services they provide directly. Where an order is placed through an external marketplace, the applicable marketplace checkout and transaction terms also form part of that transaction.
Intellectual property
Omni Terrain website content and branding may not be copied or reused without permission except where permitted by law. Third-party brand names and product marks belong to their respective owners and are used to identify products; their use does not by itself claim authorised-dealer status.
Questions & complaints
For product, payment, delivery, return, refund or complaint enquiries, email support@omni-terrain.com. We aim to reply within 2 working days. Where a transaction was completed through an external marketplace, the relevant order-message route may also be used.
Consumer rights: These terms are intended to provide clear commercial information and do not exclude or restrict rights that cannot lawfully be excluded under UK consumer law.