Customer support
Email support@omni-terrain.com for product questions, delivery queries, returns, refunds, cancellations or payment-related support.
We aim to respond within 2 working days.
UK Contact & Order Help
Customers can contact us before or after purchase. Please include the product name, SKU or order reference where available so we can respond efficiently.
Pre-purchase help
For dimensions, product selection, fitment considerations or availability questions, contact us before ordering. Fitment-sensitive products should be checked carefully before cutting, drilling, sealing, wiring or installation.
Marketplace orders
If your order was placed through an external marketplace, you may also use the relevant order or seller-message thread so the transaction record stays attached to the enquiry.
Complaints
If you are unhappy with a product or service, email support@omni-terrain.com with the order reference and a clear description of the issue. We will review the matter and explain the available next steps.
Business identity & address
PRASAD INC LTD trading as Omni Terrain
Registered office: 19 Stones Avenue, Dartford, England, DA1 5GS.
Do not send a return parcel without first contacting us or opening the applicable marketplace return request, because the correct return address can depend on the product and fulfilment route.
Payment security: Never send card numbers, security codes or online-banking credentials by email. When direct website card payments are enabled, payment details will be entered only through the secure payment flow presented at checkout.