This policy explains how UK consumer cancellations, returns, faulty goods and refunds are handled. It does not limit any statutory rights.
For most eligible goods bought at a distance, UK consumers may notify us that they wish to cancel within 14 days after receiving the goods, without giving a reason.
After notifying us, the goods should normally be returned within the following 14 days.
Email support@omni-terrain.com with your name, order reference, product and reason for contacting us. If the order was placed through an external marketplace, you may instead open the return from that marketplace order record.
Wait for item-specific return instructions before sending the parcel.
Where a refund is due following cancellation, it will normally be processed within 14 days after the returned goods are received, or after acceptable evidence of return is provided where applicable.
Refunds are made to the original payment method unless another lawful method is agreed.
For an eligible distance-sale cancellation, the standard outbound delivery charge is refunded where required by law. Additional cost chosen for an enhanced or premium delivery service is not necessarily refundable beyond the standard-delivery amount.
If an item is faulty, not as described, damaged in transit or otherwise does not meet applicable consumer rights, contact us promptly. We will review the issue and provide the appropriate remedy, which may include repair, replacement or refund depending on the circumstances and applicable law.
Customers may inspect goods as they reasonably would in a shop. A deduction may be permitted where handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
For fitment-sensitive products, check dimensions before cutting, drilling, sealing, wiring or permanent installation.
Do not send a parcel to the registered office without return authorisation. The correct return location can depend on the product and fulfilment route. Contact support first so the correct return instructions can be provided.
Business contact: PRASAD INC LTD trading as Omni Terrain, 19 Stones Avenue, Dartford, England, DA1 5GS · support@omni-terrain.com.