Start through eBay
Open a return or contact the seller from the eBay purchase record before sending anything. This creates the correct item-linked record and provides the current return instructions.
UK Returns & Refunds
Return eligibility, timing, postage and instructions must be checked on the exact eBay order because product and marketplace terms can vary.
Fitment-sensitive items
Check dimensions before cutting, drilling, sealing, wiring or installing. Installed, modified, damaged or incomplete products may need additional review, subject to statutory rights and the applicable eBay terms.
Initial return contact
The UK operation currently records PRASAD INC LTD, 19 Stones Avenue, Dartford, Kent, DA1 5GS as its initial returns contact. Do not send a parcel there without first receiving the item-specific eBay return instructions.
The public eBay search result and individual item views currently show inconsistent return wording. Customers should rely on the terms shown in their exact checkout and order record, and OMNI Terrain should correct the marketplace-policy mismatch.
Marketplace purchases: For a product bought through eBay UK, the live item page, eBay checkout record and applicable marketplace protections form part of the transaction. Use the eBay order or message thread for order-specific help.