Shipping & Delivery
This policy explains shipping charges, address coverage, dispatch timing, delays and delivery issues for paid orders placed through Omni Terrain’s U.S. checkout.
Shipping shown at checkout
The available shipping option and any charge are displayed in Stripe Checkout before payment. The current eligible-product flow displays Standard US shipping at $0. Free standard shipping is intended for eligible contiguous U.S. addresses and does not promise expedited, white-glove or inside delivery.
Address coverage
Some Alaska, Hawaii, U.S. territory, P.O. box, military, remote-area and freight-item deliveries may not be serviceable through the standard option. If a paid order needs a different arrangement, we will contact you before fulfillment. We will not add a shipping charge without your agreement; if delivery cannot be arranged, the affected payment will be promptly refunded.
Availability & dispatch
Checkout eligibility is revalidated against the storefront catalogue before Stripe payment begins. Supplier inventory can still change between validation and dispatch. We will send order or tracking information when available. Weekends, holidays, fraud review, address clarification and carrier pickup schedules can affect handling time.
Delivery estimates & delays
Any stated delivery date is an estimate unless expressly identified as guaranteed. We aim to ship within the time shown at purchase; if no shipping time is stated, we aim to ship within 30 days. If we cannot meet the applicable time, we will provide a revised date and a choice to accept the delay or cancel for a prompt refund, as required.
Address accuracy & tracking
Please provide a complete deliverable address and review it before payment. Contact us immediately if a correction is needed; an address cannot always be changed after carrier handoff. Carrier scans and tracking are controlled by the carrier and may update after pickup.
Damage, loss & shortages
Inspect the package promptly. Report visible damage, missing cartons, shortages or an incorrect item to support@omni-terrain.com with the order reference, photos and packaging details. Keep the item and all packaging until we provide instructions so a carrier or supplier claim can be supported.
Freight & special handling
Oversize, hazardous, high-value or freight-class items can require an appointment, signature, commercial address, loading equipment or other special handling. Where a product cannot use the standard checkout option, we will not fulfill it on materially different terms without first obtaining your agreement. Refusing a correctly shipped freight delivery may create return charges unless the product is damaged or incorrect.