Shipping & Delivery Policy
This policy applies to the OMNI TERRAIN United States storefront. Because the catalogue is supplier-supported, availability, warehouse routing, shipping charge and delivery estimate are confirmed before an order is accepted and before payment is requested.
Order review before payment
Adding a product to the request cart does not create a paid order. OMNI Terrain first checks current supplier availability, destination, shipping method, applicable charges and any product-specific restrictions. The customer receives the confirmed commercial terms before payment.
Shipping destinations
The initial fulfilment scope is the United States. Availability for Alaska, Hawaii, territories, P.O. boxes, oversized freight and remote locations depends on the product and carrier service. Any limitation or surcharge is disclosed before order acceptance.
Dispatch and delivery estimates
Dispatch and delivery estimates are product-specific. An estimate begins only after payment is confirmed and the order is accepted. Carrier delays, weather, address issues and freight appointments can affect delivery.
Tracking and delivery
Tracking or freight-status information is sent when available. Customers must provide a complete deliverable address and should inspect packages promptly. Visible damage or shortage should be reported with photos and packaging details as soon as possible.
Cancellations and stock changes
A request may be cancelled before payment. After payment, cancellation depends on whether fulfilment has started. If supplier stock changes before acceptance, OMNI Terrain will offer an updated estimate, an alternative, or cancellation without charging the customer.
Support
Questions about an order request, address, delivery method or tracking should be sent to support@omni-terrain.com. Supplier and account enquiries may be sent to procurement@omni-terrain.com.