Returns & Refunds
This policy explains how to request a return, the general eligibility conditions, responsibility for return shipping and how approved refunds are issued.
Return window
Unless a different return term is clearly disclosed on the product page or order record before purchase, contact us within 30 calendar days after delivery to request a return authorization. Starting a request within the window does not by itself guarantee eligibility; the item and reason for return must meet the conditions below.
Start a return
Email support@omni-terrain.com before sending anything back. Include the order reference, manufacturer part number, reason for return, item condition and photos where relevant. Wait for the authorized return route or RMA; unapproved returns may be refused or delayed.
Item condition
For preference, duplicate-order or customer-fitment returns, the product must generally be unused, uninstalled, complete and resalable with original packaging, labels, manuals and accessories. Installed, altered, programmed, fuel-exposed, electrically damaged, contaminated, incomplete, custom-made or clearly marked final-sale items may be ineligible unless defective or otherwise protected by law.
Wrong, damaged or defective
Report a wrong, visibly damaged or apparently defective item promptly and keep the product and packaging until instructions are provided. After verification, the resolution may be a replacement, repair, carrier claim, return or refund. Omni Terrain covers the authorized return route when we supplied the wrong item or confirm qualifying transit damage or defect.
Fitment & preference returns
For an eligible return caused by changed preference, duplicate ordering or customer-selected fitment, the customer is responsible for authorized return shipping. Any applicable restocking deduction must be disclosed and accepted as part of the return authorization; we do not apply an undisclosed fee after the item is received.
Refund processing
After an authorized return or claim is received and inspected, an approved refund is submitted promptly to the original payment method. Original shipping and return-shipping amounts are handled according to the verified reason for return. Your bank or card issuer may require additional processing time before the credit appears.
Cancelled or unavailable orders
If you ask to cancel before dispatch, contact us immediately; cancellation cannot be guaranteed after carrier handoff. If Omni Terrain cannot supply a paid item, cannot service the delivery address, or cancels because of a material stock, product or pricing error, the affected payment will be promptly refunded to the original payment method.