Returns & Refunds Policy
This policy applies to accepted United States orders. Product-specific return eligibility, return window, restocking conditions and return location are confirmed before payment because those terms can differ by manufacturer, product type and fulfilment location.
Before payment
The request-cart checkout is used to confirm product identity, compatibility, stock, shipping and return conditions. The customer may decline the confirmed terms before payment without placing an order.
Starting a return
Contact support@omni-terrain.com before sending any item back. Include the order reference, reason for return, condition of the item, photos where relevant and the original packaging status. An authorised return route or RMA is required.
Condition requirements
Unless a confirmed defect or shipping-damage claim applies, products should be unused, uninstalled, complete and in resalable condition with original packaging and accessories. Installed, altered, programmed, fuel-exposed, electrically damaged or incomplete products may be ineligible.
Incorrect, damaged or defective items
Report an incorrect, visibly damaged or apparently defective item promptly. Keep the item and packaging until instructions are provided. The resolution may include replacement, repair, return, carrier claim or refund depending on the verified issue.
Refund timing
Approved refunds are issued to the original payment method after the returned item or claim is reviewed. Bank and payment-provider processing times may apply. Original or return shipping charges are handled according to the confirmed order terms and reason for return.
Compatibility responsibility
Customers should confirm voltage, dimensions, system requirements, vehicle or vessel details and installation needs before payment. OMNI Terrain may request additional information to reduce fitment errors and avoid preventable returns.